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c6 :: DASC UK LTD
E-Learning course

Business Aviation School

E-LEARNING AVIATION TRAININGS

Airline Passenger Handling

Airline passenger handling course is all about understandings of handling of passengers, in this course you will learn about passenger services, customer’s satisfaction, value added services and difficult customers and situations, which provide brief knowledge about handling of passengers of airline. Customer’s satisfaction playing very important role in growth of airline, onboarding or out-boarding passengers planning of airline maintain higher standard procedures to ensure safety and satisfaction. Course 1 of 8 in the DASC MicroMasters program in Aviation Management.

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This course is part of a DASC MicroMasters® Program

About this course


Airline passenger handling course is all about understandings of airline passenger services that leads to customer’s satisfaction.
Airline passenger handling course is all about understandings of handling of passengers, in this course you will learn about passenger services, customer’s satisfaction, value added services and difficult customers and situations, which provide brief knowledge about handling of passengers of airline. Customer’s satisfaction playing very important role in growth of airline, onboarding or out-boarding passengers planning of airline maintain higher standard procedures to ensure safety and satisfaction.


In this course we are offering quality training solutions to respond to the diverse learning needs of the industry. These are the objectives highlighted for the learner to get basic information about airlines passenger handling, how it is manage and handled. This course also enables learner to get to know about understanding of airline passenger services that leads to customer’s satisfaction, after having this course a learner will have a brief knowledge about airlines passenger handling and its producers.


Quiz will be taken that leads to Certification.


What you'll learn


Syllabus


Unit 1:




Unit 2:



  • Learn about passenger check in
  • Learn about boarding pass

  • Unit 3:



    • Learn about minor services
    • Learn about concierge service

    Unit 4:



    • Learn about ticket desk management

    Unit 5:



    • Learn about passenger handling

    Unit 6:



    • Learn about career as PHS
    • Learn about duties

    Unit 7:



    • Learn about Top PSA companiest

    Unit 8:



    • Learn about PSA agent

    Unit 9:



    • Learn about future of PSA

    Unit 10:



    • Learn about IATA passenger experience of the future

Meet your instructors





John Tsitsiklis

Professor, Department of Aviation Management and
Business Science
DASC

Patrick Jaillet

Professor, Aviation Management and Business Science
DASC

Dimitri Bertsekas

Professor, Department of Aviation Management and
Business Science
DASC

Qing He

Teaching Assistant
DASC

Katie Szeto

Teaching Assistant
DASC

Kuang Xu

Teaching Assistant
DASC

Karene Chu

Lecturer and Research Scientist
DASC Aviation Business School

Pursue a Verified Certificate to highlight the knowledge and skills you gain £120.00

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Who can take this course?


Employees of aircraft Services Company, aviation company’s staff or any student of aviation. Or anyone who want to continue his/her career in aviation.


Length: 4 weeks
Effort: 1–2 hours per week
Price: £120
Verified Certificate
Institution DASC UK
Subject: Airline Passenger Handling
Level: Beginner/Intermediate
Language: English
Video
Transcript:
English

Associated Programs:

MicroMasters®
Program
Airline Passenger Handling

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Prerequisites

School/College-level/University.; and familiarity with introduction to aviation and good learning, reading and writing skills of English language.

Interested in this course for your Business or Team?

Train your employees in the most in-demand topics, with DASC for Aviation Business.

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